Imagine a glitch in your customized software that leads to overcharging customers. Worse is, being a weekend, your software development team is unavailable for two days. In such an experience, you are at risk on two fronts: chances of losing a customer and continued loss till the issue is fixed.
To understand the risk probability consider this: a PwC survey says 17% of people will walk away from a company after just one bad experience.
If you are a Logistics Service Provider (LSP), then customer satisfaction gets more complex. For a logistician and freight forwarder, your list of customers includes importers, exporters, transporters, to name a few. To keep customer satisfaction high, having processes and a good logistics management solution are essential.
Technical issues can crop up in any logistics management solution but if not handled quickly, can cause lasting damages. Logistics leaders trust solutions that come with the best support system. Software vendors that have strong support help making your company processes robust.
How does one determine a logistics software company with good
support?
Support doesn't begin when a problem occurs but it starts from the implementation phase of a software solution. So, to pick the right software vendor, you must get a good understanding of their implementation plan. If the training and implementation of your employees and users have been comprehensive, there will be lesser reliance on the support. Logi-Sys from Softlink Global has a four-quadrant implementation strategy that enables your employees to start working on the software within two weeks.
Groom your employees to drive great experiences for your
customers
How your customers are made to feel is detrimental to your success. Processes that keep customer satisfaction as a priority allow for a better experience. Your employees require assistance from the logistics software to be able to serve customers efficiently. For smoother shipment booking and tracking, well-trained employees can be the link to high efficiency for your company.
Channels to Access Support
Globalization has made it easy to reach out to new customers across borders. Access to your logistics software support must also be convenient. If your cargo travels the world, you may have customers with queries on different timezones. To serve a constantly connected world - resolving a query about the use of the software - must be attended to on a priority basis. For this reason, Logi-Sys has 24*7 support with a dedicated account manager and multi-channel access including, chat, email, and phone calls.
Added value to your company's services
Bad experiences drive customers away. Experiences that promote quality, turn into a catalyst for repeat business. To ensure consistent smooth experiences, your logistics management software should be backed up with a good support system. Logistics cloud solutions being implemented remotely are making it convenient for LSPs like you. Logi-Sys has been implemented in 45+ countries and supported round the clock by knowledgeable and professional teams. Transform ordinary customer encounters into rich experiences with exceptional support. Prioritize creating happy customers by having a logistics solution like Logi-Sys that's well-backed by easily accessible support.
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