Support: A key differentiator in Customer Satisfaction

Imagine a glitch in your customized software that leads to overcharging customers. Worse is, being a weekend, your software development team is unavailable for two days. In such an experience, you are at risk on two fronts: chances of losing a customer and continued loss till the issue is fixed. To understand the risk probability consider this: a PwC survey says 17% of people will walk away from a company after just one bad experience.  If you are a Logistics Service Provider (LSP), then customer satisfaction gets more complex. For a logisti…