Support: A key differentiator in Customer Satisfaction
Imagine a glitch in your customized software that leads to overcharging customers. Worse is, being a weekend, your software development team is unavailable for two days. In such an experience, you are at risk on two fronts: chances of losing a customer and continued loss till the issue is fixed. To understand the risk probability consider this: a PwC survey says 17% of people will walk away from a company after just one bad experience. If you are a Logistics Service Provider (LSP), then customer satisfaction gets more complex. For a logisti…
Technology Gives You A Look Inside Your Business
Being in the logistics and freight business you carry out a number of processes or activities that are interlinked. If the flow of information between the interlinked processes is limited or insufficient it may cause blind spots in business processes. It may impact productivity and efficiency of employees and severely impair management’s decision-making capabilities. Much time, resources and effort are wasted on keeping track of all activities and ensure they run smoothly. You would definitely not want inefficiencies to bog down your busines…
Heighten Efficiency and Visibility Using Technology
It is important to acknowledge that innovations in technology is setting new standards in the logistics industry. However much opportunity is lost if logistics companies do not make technology work for them. When used well technology can heighten your business efficiency and visibility immensely. Efficiency and visibility are key to driving your business and, in order for that to happen, you need to have control over the data. The quality of data and the ability to leverage it for business intelligence is important. Logistics companies need to…
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