Best Practices to Follow For Having The Competitive Edge In Logistics
Depending on the size of your company, poor logistics management processes can cost your company up to hundreds of thousands of dollars each year. Profit-chasing logistics companies tend to be more focused on saving costs. Such companies may head to the top rapidly but are destined for a crash at the same rate. Logistics companies are constantly involved in decision-making due to the volatile nature of business. Add to that the pressure from the competition to try newer ways to stay relevant. The answer to - What makes a company truly compet…
Support: A key differentiator in Customer Satisfaction
Imagine a glitch in your customized software that leads to overcharging customers. Worse is, being a weekend, your software development team is unavailable for two days. In such an experience, you are at risk on two fronts: chances of losing a customer and continued loss till the issue is fixed. To understand the risk probability consider this: a PwC survey says 17% of people will walk away from a company after just one bad experience. If you are a Logistics Service Provider (LSP), then customer satisfaction gets more complex. For a logisti…
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