Navigating logistics uncertainty by being better prepared for disruptions
Following nearly two years of disruption, expecting normalcy to be restored in the logistics industry, seems like a distant dream now. The pandemic wasn't the only hurdle. The Suez Canal incident, the Delta, and Omicron Covid-19 variants have caused logistics transport modes to be further affected. In summary, we must accept that disruptions haven't and won't stop. But the fact remains that the need for logistics to be resilient has been getting stronger every year. As we approach a new calendar year, a question stands before …
Cutting costs won't help. Power your business with a robust freight software solution
The fundamental aim of businesses is to help solve their customer's challenges and keep increasing sales. In a dynamic environment, retaining high customer satisfaction and growing revenue can get tricky. Customers in the freight industry are in a commanding position to get their demands fulfilled due to commoditization. This is because every freight forwarding company is offering a relatively indistinguishable set of services. Due to commoditization, it is only natural for companies to offer lower freight rates. Companies must realize…
How Real-Time Visibility Translates Into Customer's Trust For Your Logistics Business
The "Out for delivery" notification on our phones gives a feeling of joy. But only a logistician knows the effort to ensure the timely delivery of your cargo. In Logistics, delivering cargo on time is critical due to the contracts and larger supply chain considerations. To provide your stakeholders with estimates and timely notification requires a system that can track real-time cargo visibility. Knowing the progress of your cargo affects your internal team, vendors you work with, and your customers. Each has its unique…
Best Practices to Follow For Having The Competitive Edge In Logistics
Depending on the size of your company, poor logistics management processes can cost your company up to hundreds of thousands of dollars each year. Profit-chasing logistics companies tend to be more focused on saving costs. Such companies may head to the top rapidly but are destined for a crash at the same rate. Logistics companies are constantly involved in decision-making due to the volatile nature of business. Add to that the pressure from the competition to try newer ways to stay relevant. The answer to - What makes a company truly compet…
Top mistakes you can avoid as a New Freight Forwarder
New businesses always begin with vigor and enthusiasm. There is an eagerness to explore new methods of conducting operations and attract customers. The freight forwarding business has also seen many startups that have disrupted the freight industry and others that have failed to take off. Although earning profit and market share is essential for businesses, they alone cannot form the basis of forwarders' plans. For forwarders looking for a fool-proof way to ensure a smooth ride, there isn't one available. At least, not yet. But there…
Why is freight forwarding ERP important for the freight forwarding & logistics industry?
Although the Enterprise Resource Planning (ERP) market is expected to be worth $86 billion by 2022, it hasn't been a popular choice for small and medium-sized freight forwarders. Part of the reason is the belief that ERP for logistics and freight forwarding is not affordable. If you place costs before the benefits of ERP, you could lose out on the chance to create a unique value for your organization. The importance of ERP is realized when processes and communication start developing cracks. Globalization has been providing interaction …
Support: A key differentiator in Customer Satisfaction
Imagine a glitch in your customized software that leads to overcharging customers. Worse is, being a weekend, your software development team is unavailable for two days. In such an experience, you are at risk on two fronts: chances of losing a customer and continued loss till the issue is fixed. To understand the risk probability consider this: a PwC survey says 17% of people will walk away from a company after just one bad experience. If you are a Logistics Service Provider (LSP), then customer satisfaction gets more complex. For a logisti…
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