A simple answer is when the information flow and collaboration between people and processes are seamless without any interruption which facilitates a smooth and intuitive user experience. In freight forwarding and logistics, a whole lot goes in the background, including strategic logistics planning and execution for the international movement of goods, freight rate negotiations, container tracking, customs documentation, freight consolidation, and so on. Moreover, the user experience does not just depend on only external stakeholders such as t…
Digitalization in the freight forwarding and logistics industry is in full swing. Logistics service providers are stepping up their digital transformation game with digital freight platforms. The digital platform is opening a whole portfolio of new opportunities that can connect all the stakeholders across locations and enable secured data exchange among them. The long-term effect of the freight digital platform can be immense. However, how much you are adapting to the digital transformation is going to decide your secured position in the mark…
Business success is always the outcome of an enterprise’s ability to manage its finances efficiently. For a logistics service provider (LSP), a watchful eye on the financial flows of the company can generate much-needed cash in-flow and improved ROI. A sound financial management module that creates a centralized robust financial information system can stimulate growth by enabling enterprise-wide control and helps in reducing costs. At the same time, a good operations module built on a freight platform helps to improve productivity and efficien…
We expect all our businesses to have a positive impact on our top and bottom lines. Profitability is very important to us or we wouldn’t be in this business” – Jeff Bezos, Founder & CEO, Amazon.com As very rightly put by Jeff Bezos, profitability is the primary goal of all business ventures. Without profitability, the business will not survive in the long run and so driving profitability is very important. Theoretically, increasing profitability is very simple – all we need to do is to work towards increasing revenue and reducing expendi…
Freight forwarding is deeply complex. For SME forwarding companies, competing for higher profit margins only adds to this complexity. Lowering prices may suit your customers but isn’t it edging you towards loss-making? In the recent past, a typical international freight movement involved over 10 parties, each with its system and processes. Today, that number is down by much. But you get the idea of the length and depth of effective collaboration between all parties. If I narrow down to the crux of today’s freight forwarder’s problem, we arrive…
As the world is overcoming the pandemic-induced disruptions and seeing increased trade flow, the freight and logistics industry is facing challenges like never before. So to meet the evolved customer expectations and the pressure of implementing advanced technologies they need to focus on strengthening their supply chain and logistics capacity. At this point, leveraging (Artificial Intelligence) AI successfully can help to maximize efficiency in freight and logistics operations. According to research by McKinsey, the successful implementation …
Whether it's the first month since starting your company or the second decade, you'd always look to improve your service quality and gain more profit. Unless your business is a monopoly, the constant chiseling of your processes and evaluating your systems must be an ongoing activity. And if you are a freight forwarder, dealing with regular disruptions battles, your business improvement process doesn't get any easier. By navigating the constant dangers, you can only stay afloat. But to just survive is no longer the agenda for forwa…
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