Running a successful business is no different than fishing. The expectation is to have a net full of fish when hauled back in. Over time, you understand the techniques and practices that fetch you maximum gains.
As freight forwarders, we too wish to achieve success and growth in our business. While no silver bullet exists, monitoring trends and applying industry best practices are valuable guides to consistent progress.
In every plan, setting priorities is foremost. The same goes for freight forwarding as well. As forwarders differ in aim and ambition, you too must define your targets and plant your efforts in that direction. Some forwarders may want to tap a popular route by offering lower rates on regular bookings from customers. Others may want to grow business with attractive facilities to customers like auto-alerts and 24*7 access to the application.
Incorporate these freight forwarding practices as you begin the new year
2022 and realize your desired outcomes.
People + Technology
Technology boosts the capabilities of your workforce. Optimal use of technology is both cost-effective and productive to forwarders. Gaps left by miscommunication and the inefficiencies of personnel are filled by technology. It also opens avenues to enhancing the quality of service to your customers.
Customer-first attitude
Forwarding, today, is more than just sharing the booking and delivery status of cargo. Customers want more transparency, lower costs, and up-to-date information from their forwarders. To meet this demand, you must be equipped with technology that provides you and your customers with real-time visibility. Prioritizing your customers' needs will help win their trust and business.
Less uncertainty, more in control
Without timely and accurate data, decisions could lack a foundation. Your decisions as a business owner must be backed with conviction. Data insights and reports provide you the confidence, not just to identify a challenging situation but also to beat it.
Keep the work on, from anywhere
For under-prepared forwarders, handling a disruption like the Covid-19 pandemic was a huge challenge. Cloud-based freight management software resolved the problem of accessing data from any location. Along with any time, any location access, cloud solutions also help in drastically bringing down maintenance and data storage costs. Ensure disruptions don't hamper your progress with operations that could be run from just about any Internet-enabled browser.
One net to cast
Using multiple software in one organization can cause confusion and complexity among team members. It is similar to casting varying sizes of nets to catch the same fish in the lake. Your focus and attention can be concentrated with a single virtual platform that unifies all functions. Software for freight uses EDI and API technology for data exchange between tax and custom portals, and even other applications. Even documentation approvals can be managed on the go, completely online. Reduce complexity by implementing a single solution capable of handling end-to-end freight needs.
Cast your net to grab the future
Improving service levels while keeping costs under control can be a tough feat to master. Discover your strengths and use these practices to fine-tune your offering to customers. Freight software has gained much momentum in recent times, justifying its high adoption and significance. Evaluate your options, implement one to win a bigger haul of benefits for a rewarding 2022.
Originally Published in Portcalls Asia Magazine
https://www.portcalls.com/freight-forwarding-practices-that-will-bring-rewards-in-2022/
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