Amid
the market upheaval in the past few months, the brand's ability to communicate
effectively with its customers online has become pivotal. Irrespective of the
sector, businesses across the globe are quickly waking up to the potential of
the mobile app. And the freight forwarding industry has been at the forefront
of the adoption of mobility and mobile apps. In this context, it is vital to
understand the wide-ranging implications of the mobile app that has already
transformed logistics and freight forwarding operations to a great extent.
No
wonder the large shipping and logistics brands are using Global Positioning
System (GPS) and Artificial Intelligence (AI) for their business processes.
Round-the-clock monitoring services for tracking, orders processing,
scheduling, approvals, authorization, reports, and many more are now possible
with just a click from anywhere on the go. Here are the reasons why mobile apps
are going to be predominant in the freight and logistics businesses in the
coming days.
Optimization of Core Operations
comes in handy -A mobile app possesses all the
features from monitoring the fleets to tracking the goods and operating the
business. All-in-one software like Logi-Sys, offers a mobile app that gives
lots of power into the hands of your clients and field employees to deliver
accurate outcomes. At the same time gives you enhanced flexibility and business
process optimization.
Track Shipments 'On the Go'
- Thanks to mobile apps, you can get instant notifications on your mobile
screen and can help you track the shipment in real-time. Real-time visibility
across the supply chain is made easy from time to time with mobile notification
messages. There is no longer a need to check emails or call shippers, thus
helps to boost productivity.
Automate paper-based processes - With just a few clicks on the app, you can perform various tasks like assign, dispatch, track, modify, monitor, and view assigned orders and manage the shipments. The automation of these paper-based procedures eventually reduces dependency on paper and saves time, and increases productivity.
Faster and Accurate Processing Time
– The mobile app empowers the field representatives to coordinate and update the
real-time information with the in-house employees. This enables faster
execution of the entire processes throughout the shipments including, approving
compliance documents, invoices, bills authentication of digital signature,
sending notifications to the customers to name a few.
More Happy Customers
- The concept of customers’ satisfaction have gone from merely delivering the
products on time to providing a better customer experience across the supply
chain. When you equip your customers with a mobile app, your customers are
informed about their shipment statuses like arrival, pickup, dispatch, and
delivery. Using Logi-sys’s mobile app your customers can place their requests
and requirements including, registration, booking, real-time tracking, payment
gateways, approvals of documents, delivery status of a shipment, and many more.
Above
all, mobile apps are easy to use, fast, handy, and facilitate smooth
interaction to avoid small issues like delays, route changes, dispatch
information, tracking, etc. that can make a big difference in the freight
forwarding business.
In the present-day data-driven world, technically educated customers are looking for technology partners that empower them with instant and real-time information to help them make a data-driven decision on the go. Thus, with time from handling the activities like scheduling meetings, updating the status of tasks assigned, workflow for seamless coordination to operating fleets and company's details report, everything will be upgraded with the advanced functioning of the mobile app.
Originally Published in Portcalls Asia Magazine
https://www.portcalls.com/how-is-mobile-app-changing-the-future-of-freight-forwarding/
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